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Wahl: Education Portal

 

Wahl Educational Grooming Portal

Providing a space for professional and amateur groomers to learn new tips and techniques.
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Brief

Wahl wanted to create an educational resource platform with tips and techniques for groomers of all levels. The classroom would house a large variety of videos including horse braiding, basic cat trims and decorative dog hair sculpting.

 

Client:
Wahl Grooming

Role:
UX/UI Designer

Team:
UX/UI Designer, Development team

Deliverables:
Competitive analysis, Site map and user flows, Wireframes, Design styles, Final UI designs

Project Goals:

  • Provide a platform to house educational content

  • Encourage lifelong learners and newbies alike to try new techniques

  • Educate users how to properly use Wahl tools and discover new ones

  • Establish trust and credibility for the Wahl brand

Approach: Create a foundational microsite with templated pages that will allow the site to scale in the future as the resource library grows.

 
 
 

Compiling things to consider

To kick this project off, I took a look at some competitor sites where similar content was hosted. From here, I took inventory of what worked well and what could be improved. Compiling a list of user stories, tasks and features to include at this point also helped me establish a clear picture of things to consider when building this site.

Top Takeaways:

  • Showcase the value of signing up for an account early on

  • Allow for users to preview what kind of resources would be available

  • Include the ability to filter and sort content to quickly find relevant resources

  • Give users a estimate of the total amount of resources available

  • Provide links to tools that were used

Establishing user flows, site map and wireframes

At this point, I came up with an overview of what pages would be helpful to include, which templates to create and how the user might flow through the site. Once these were determined, I moved on to initial sketches and then created wireframes.

 
 

Highlighted solutions

To entice users to sign up for an account:

  • Featured a few unlocked resources prominently on the homepage in order to provide a snapshot of what kind of content would be included with an account

  • Showcased testimonial quotes for social validation 

  • Confirmed expertise by promoting partnership and relevant credentials

To personalize the experience:

  • Allowed for users to select their interests when signing up for an account

  • Tailored recommendations based on viewing history and account information

  • Encouraged users to pick up from where they left off upon signing in

To encourage continued browsing on resource pages:

  • Linked products used in the resource so users can easily learn more and purchase items

  • Provided similar content suggestions and recommendations

  • Promoted partnerships for additional learning resources

 
 

Highlighted wireframe pages

 

Establishing design styles:

Because this was a microsite that would be hosted separately from the Wahl grooming site, the client had given free rein for the UI design.

In order to ensure that the microsite retained a visual connection to the live Wahl grooming site, I took the brand’s current fonts, colors and imagery into account when coming up with any new suggestions:

  • To provide a more sophisticated pairing of colors, I recommended a refined color palette with monochromatic grays supporting their main brand colors of teal and orange. 

  • To simplify iconography, I presented updated solid icons with enough detail to be identifiable, while not being overly complex at small sizes.

  • To reduce site load times that can happen when using custom fonts, I suggested that we went with an open source style that matched the established brand font.

In the end, the client was impressed by the new color palette and ultimately brought it over to the main grooming site upon completion of this microsite.

 

Design style process

Design concept exploration

With the design styles determined, I presented the client three homepage concepts for them to consider. This would allow me get an idea of what kind of direction they were hoping to go in for the site (e.g. modern, traditional etc.).

Seeing the suggested styles, color and typography in context also helped the client confirm the design recommendations I had made as well. 

 

Homepage concepts

 

Building out the rest of the pages

From the presented concepts, the client opted to move forward with option A with a few elements of option C pulled in. From here, I updated the homepage and designed the rest of the pages with multiple client reviews along the way. Because content was being worked on simultaneously, the mocks used placeholder content and imagery.

Overall, the process went quickly and smoothly with limited rounds of revisions for each touch point. The client was pleased with the final mocks and has been able seamlessly scale the site as more content has been added.

 

Final mocks, using placeholder imagery and text